Guest Experience Expert

About the role

The Guest Experience Expert creates memorable, personalized stays for guests at St. Regis. Working across the property, you will proactively assist guests from arrival to departure, ensuring every interaction feels seamless and unique.

Key responsibilities

• Deliver a full range of guest‑service tasks, including check‑in/out, handling requests, and providing local area information.
• Process operational needs and complete daily reports accurately.
• Maintain a safe, clean work environment while adhering to company policies and confidentiality standards.
• Move throughout the property, standing, walking, or lifting objects up to 10 lb without assistance.
• Represent the brand with professional appearance, communication, and demeanor at all times.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior work or supervisory experience required.
• Ability to work on your feet for extended periods and perform light physical tasks.
• Commitment to safety, confidentiality, and quality standards.

Required skills

What we offer

• Opportunity to work with a world‑renowned luxury hotel brand.
• Inclusive, diverse workplace that values all backgrounds.