Luxury Butler – Guest Services Specialist

About the role

We are seeking an experienced Butler to deliver personalized, ultra‑luxury service to high‑net‑worth guests. The successful candidate will manage in‑suite experiences, ensuring every detail aligns with guest preferences and the highest hospitality standards.

Key responsibilities

• Prepare and maintain guest suites according to individual preferences and company standards.
• Coordinate in‑suite services such as dining, amenities, housekeeping support, laundry, packing/unpacking, shoeshine, and special requests.
• Maintain accurate guest history records and communicate with supervisors and other departments for prompt issue resolution.
• Assist guests with reservations for restaurants, spa treatments, shore excursions, and private tours.
• Ensure cleanliness, organization, inventory control, and public‑health compliance in suites, pantries, and assigned areas.

Required profile

• Minimum two years of Butler or guest‑facing service experience in a luxury environment.
• Fluent English (verbal and written) and conversational ability in at least one additional language (e.g., German, Portuguese, French, Italian, Spanish, Mandarin, Japanese, Russian, Arabic).
• Professional Butler or luxury service certification (e.g., International Butler Academy).
• Strong emotional intelligence, resourceful thinking, and knowledge of conflict resolution.
• Comprehensive understanding of ultra‑luxury hospitality standards and bespoke guest service delivery.
• Mastery of formal dining etiquette, silver service, and in‑suite fine‑dining presentation.
• Deep awareness of VIP, celebrity, and high‑net‑worth guest expectations.

Required skills