Customer Service Representative (Darija & English)
Aceolution · Rabat-Salé-Kénitra
Job description
About the role
A contact centre team in Morocco is looking for customer-focused professionals fluent in Moroccan Arabic (Darija) and English. The role handles inbound and outbound calls and keeps customers satisfied.
Key responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer inquiries, complaints and service requests.
- Provide accurate information and resolve customer issues professionally.
- Maintain customer records and update CRM systems.
- Meet customer satisfaction, quality and productivity targets.
Required profile
- Fluency in Moroccan Arabic (Darija) and English is mandatory.
- Previous contact centre or customer service experience preferred.
- Excellent communication and interpersonal skills.
- Flexibility to work rotational shifts, if required.
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Published 3 hours ago
Expires 1 month from now
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Aceolution
Rabat-Salé-Kénitra
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