Guest Relations Agent

About the role

The Guest Relations Agent provides guests with accurate information, assists with requests, and ensures a welcoming experience throughout their stay at the hotel.

Key responsibilities

• Supply guests with directions, information about property amenities, services, hours of operation and local attractions.
• Contact appropriate departments (bellperson, front desk, housekeeping, engineering, security) to resolve guest requests or problems.
• Follow up with guests to ensure satisfaction and record messages accurately.
• Respond to special requests, including VIP arrivals, and coordinate escort and amenity delivery.
• Adhere to company policies, maintain professional appearance, and protect confidential information.
• Welcome and acknowledge all guests, anticipate service needs, and use clear, professional language on the telephone.
• Identify and recommend ideas or processes to improve efficiency, productivity, safety, or cost‑savings.
• Stand, sit, or walk for extended periods and lift objects up to 10 lb without assistance.

Required profile

• High school diploma or GED equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.